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How an animated pedagogical agent’s emotional expression can impact trust and learning outcomes: Emotive virtual humans have the same results with a smile or scowl
DescriptionThe current study examines whether the nature of an animated pedagogical agent’s emotional expression can have an impact on the trust formed between learners and the agent, and ultimately on learning outcomes. Researchers have shown that the design decisions of pedagogical agents, or virtual humans, can impact user interaction. However, the effects of the virtual human’s emotional expression have yet to be fully understood. Results from this study show trust is not affected by the emotional expression of the agents. However, evidence suggests that emotive virtual humans reduce attrition effects.