Parents engaging with a proactive communication tool in the Neonatal Intensive Care Unit: Early Results
Event Type
TimeWednesday, October 12th4:30pm - 5:30pm EDT
LocationPoster Gallery
DescriptionA parent engagement application was prototyped using a co-design approach involving nurses in the neonatal intensive care unit (NICU) of a large urban hospital in the United States. After a four-year pilot test of this novel method of communication, which included over twelve hundred families, a feedback survey was conducted to assess nineteen criteria. The evaluation dimensions, co-created between human factors practitioners and clinical staff, covered a range of areas from usability and utility, to understanding and satisfaction. The feedback survey was additionally augmented with anonymized usage data from the pilot test, directly captured in the background as parents were employing the application.

In this late-breaking results session, we present the results of our initial analysis of these subjective survey data and compare them to the objective usage data. Our preliminary review indicates highly positive parent feedback about the application, which is further supported by usage data and can be traced back to the critical use of best practices in human factors engineering and product design.

For example, 85% of respondents agreed that the information organization in the application made sense to them. This validates our use of card-sorting exercises and iterative design of the information architecture with end-users and the clinical team. Additionally, 96% of respondents indicated they trusted the information provided to them, which further substantiates design choices on data sourcing and presentation.

Detailed results will be the focus of subsequent publications that also provide lessons learned to human factors practitioners regarding product design for parent-centered systems.
Principal Engineer
Associate Research Engineer